Frequently Asked Questions

• I don't have a bank card. How else can I buy credits?

  1. Android users can enable mobile phone billing in the Google Play app.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing.
  Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia).
  See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Lorem ipsum dolor sit amet consectetur adipisicing. payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• Which calls are free?

  1. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Temporibus, atque quibusdam. Veritatis delectus quam, cum iste ipsa laudantium amet. Pariatur incidunt quasi atque cupiditate deleniti itaque aliquam id esse hic. Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• I didn't get a message with the verification code

  1. Android users can enable mobile phone billing in the Google Play app. Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Lorem ipsum dolor sit amet, consectetur adipisicing elit. Quae porro nemo officiis et quo. payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• I don't have a bank card. How else can I buy credits?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• How can I get free credits?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• I invited a friend but did not get a bonus

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• Does Yolla charge any extra fees?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• Will Yolla run on my device?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• If I change my device, will my credit transfer to the new device?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• How do I report a bug or quality issue?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• How can I enable or disable auto top-up?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• Does Yolla see or keep my bank card number?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).
• How to spend less and talk more?

  1. Lorem ipsum dolor sit amet consectetur adipisicing elit. Nostrum consequuntur facilis, consequatur laudantium reprehenderit eligendi aut? Quasi asperiores enim deleniti.
  Open the Google Play app > My Account > Add payment method > Enable 'your carrier' billing. Your carrier needs to be supported by Google Play (for example, Mobily, STC, and Zain are supported in Saudi Arabia). See the list of supported mobile operators (Direct carrier billing > Direct carrier billing availability).
  
  2. Apple iOS users can set up an alternate payment method supported by Apple, including PayPal, Alipay, UnionPay, and mobile phone billing (through supported carriers).