At Yolla Calls International OÜ, a company located at Rävala pst 6-404A, Tallinn city, Harju county, Estonia (“Yolla”), we take the security of personal information and privacy of our users very seriously. Please take a moment to read this Privacy Policy (“Policy”) details how we collect, use and protect the information in connection with our web site located at yollacalls.com (“Site”) and calling and other services (“Service”) through Yolla’s mobile and web applications (“Product”).

Personal information is information that can be used to identify or contact a single person, like your name, address, e-mail address, phone number, and other non-public information that is associated with this personal information.

By downloading, and/or using the Product and Service you acknowledge and agree to the Yolla Privacy Policy and the Terms of Use. If you choose to not agree with any the Policy or Terms, you may not use the Product and/or Service.

Yolla may make some changes to this Policy from time to time without notice. Yolla will publish the changes at www.yollacalls.com/privacy. The changes will be effective when published. You agree to review the Policy periodically so that you are aware of any modifications. If you continue to use the Product and the Service after the date of amendment publication, it shall constitute that you accept the updated Policy. If you do not agree with the amended Policy, you may terminate your relationship with Yolla. If there are any material changes to this Policy, we will notify you by email or as otherwise required by applicable law. Yolla will also post any adjustments to the Policy on this web page, and the revised version will be effective immediately when it is posted (or upon notice as applicable).

If you have any questions about our Privacy Policy, please contact us at hi@yollacalls.com.

Collecting, Using, and Sharing Your Personal Information

Yolla may collect Personal Information as you interact with the Product, the Services, and the Site as described below. We endeavor to collect only the information which is relevant for the purposes of processing, provide our users with all means to rectify the information, and delete the information that is no longer necessary for the purposes for which the data is processed.

(I) Types of Personal Information Yolla Collects

Yolla collects Personal Information regarding its current, prospective, and former users, visitors, guests.

(a) Information you provide directly to Yolla through interacting with the Product, the Services, and the Site, participating in surveys, and contacting the support. Yolla collects information when you register, sign in and use our Product and Service. When you install the Yolla App or register on the Site, you will be required to provide us with your phone number, which is used for identification purposes as your Yolla user ID. Yolla also collects your email in order to send you important updates about your account changes and payment confirmations. You may also opt in to receive information about Yolla special offers and bonuses.

You may allow Yolla App to access your mobile device's address book in order to: call your contacts from the applications; receive the notifications when your contacts sign up to Yolla; see which of your contacts already uses Yolla; see the name of contact as it appears in your address book when you receive or make a call; sync your contacts with the web application. To provide these services, the copy of your address book (only names and phones) is stored on the Yolla servers.

Since other Yolla users may add your Yolla number to their address book and see that you registered to Yolla, we do not consider the fact that your number exists on Yolla as private information.

(b) Yolla may collect certain information automatically. Yolla may read the contents of the activation SMS sent to you by Yolla for the sole purpose of service activation. Yolla will not read the contents of any other messages on your device.

Yolla keeps the phone numbers and/or other identification details of the calling and receiving party, start time, call duration, call quality, and Call Detail Record (CDR) for the calls that are made with the Yolla Product and Service. These are industry standard records used by all phone companies for billing and statistics analysis that only contain technical information about calls. We do not record any part of your call.

Yolla may collect certain information through the Product, the Services, and the Site, or methods of web analysis and technologies, such as your IP address (an IP address is a number that can identify a specific computer or other network device on the internet), cookie identifiers (“cookies”), mobile advertising identifiers, and other identifiers that are automatically assigned to your Device, location data, browser type, operating system, Internet service provider, mobile carrier, pages that you visit before and after using the Site, the date and time of your visit, the amount of time you spend on each page of the Site, information about the links you click and pages you view on the Site, and other actions taken on the Site. We analyze this data for trend, statistics and security reasons, e.g. to identify the location of users from different countries and to block disruptive and fraudulent use.

Yolla doesn't store bank card data – the card information is safely treated by the payment processing system. For your convenience, you may still opt to use the same card for your next payment. In this case, you will not be required to enter the card details again, and the payment processing system will use the payment details you have already provided.

We may also use mobile advertising identifiers to recognize your device and perform the services. Depending on your device, you can choose to change or limit the transmission of your mobile advertising identifier by going into your device settings. If you would like to opt out of other technologies we employ to collect certain types of information, you may do so by blocking, deleting, or disabling them as your browser or device permits.

(c) Yolla may also obtain information about you through third-party services as described below to supplement information provided by you. This supplemental information allows us to verify information that you have provided to Yolla and to enhance our ability to communicate with you, and to detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues.

We may use your personal data in order to provide our Services, including improving your satisfaction and loyalty. The purpose of data processing is to improve co-operation, promote loyalty and maintain satisfaction (loyalty call, service call for a person with the goal of improving their experience, identifying desires and needs, identifying a person's satisfaction). We may occasionally ask you to provide information on your experiences of using the Product and the Services. Such information is used to improve the quality of the Services.

Last update: January 2021